AnswerAs a customer, you have the right to cancel your order at any time before it reaches the delivery address. If you wish to do so, please contact us as soon as possible via email (info@williamsamsterdam.com) or phone (0612344321).

If we already shipped your order, we are unable to process your requested cancellation immediately. In this case, make sure to return the unopened package to us. Once we have received the package, we will process the cancellation and refund you the full amount.

AnswerSubmitted orders cannot be changed afterwards. In case you wish to change your selection of product(s) or quantities, we recommend you to contact us to cancel your order. You can do so by sending an email to info@williamsamsterdam.com. We are also reachable by phone: (0612344321)

Thereafter, you can place a new order that includes the desired change in products and/or quantities.

AnswerPlease contact us if you wish to change your delivery address. You can reach us via info@williamsamsterdam.com or —— (0612344321). In order to successfully help you with the address change, it would be useful to provide us with the following information:

– Full name,
– Company name (if applicable),
– Street name and number,
– Zip code and city,
– Country,
– Phone number and email address.

In case the package has not been shipped yet, we can easily assist you in this.

If your order is already on its way, we might not be able to directly process the address change. In this case, we will contact our courier to make the desired modifications to the delivery address. Since this takes some time, you should take into account that a change of address will be accompanied by a longer delivery time. WILLIAMS AMSTERDAM cannot be held responsible for this delay.