AnswerWe always try to ensure that your order reaches you as soon as possible. In case you are ordering from the Netherlands, you would usually receive your order within approximately 1 to 4 business days. When the order has to be delivered in another European country, the delivery time can take up to 1 to 2 weeks. Packages are not shipped or delivered on weekends and local public holidays.

Once we have received your order, we will process it the following business day. Your products will be carefully packed and shipped. As soon as the order is on it’s way to your address, you will receive a notification via email containing information about the expected delivery date from PostNL (in The Netherlands) or DHL (in other countries).

Disclaimer: Our standard delivery of 1 to 4 business days is estimated and may be influenced by external factors such as extreme weather, technical failure, customs delays, etc. These circumstances are outside of WILLIAMS AMSTERDAM and our courier’s control. Additionally, it’s important to take into account that delivery may take longer during promotional campaigns.

AnswerAlthough we select and sort your order with great care, mistakes can be made. If your received package does not contain the correct or an incomplete order, please contact us directly. We will do our utmost best to correct our fallacies as quickly and accurately as possible.

AnswerIn case your package takes longer to reach you than desired, you may have some additional questions. Once you have received a PostNL or DHL tracking number, it is advised to contact your local PostNL or DHL post office. They can provide you with more accurate and current information on the status of your shipment.

If you have not received a tracking number, feel free to contact us. We will look into the status of your order and delivery. If needed, we will check wether something has gone wrong.