AnswerIf you wish to exchange your product for another item, you must return your order (or part of it) within 30 days and place a new order on our website. We do not offer a one-to-one direct exchange policy.

When returning your items, they must be unused and in original packaging with all labels and protective stickers intact. All products purchased from our website should be returned to us directly for a refund to be made.

For more information about the return policy of WILLIAMS AMSTERDAM, please consult the returns part of the FAQ.

AnswerIf, for whatever reason, you wish to return your products to us, you may do so within 30 days of receipt. In order to receive a full refund, the items must be unused, in original packaging and with all labels and protective stickers intact.

Send us an email at info@williamsamsterdam.com, including your order number. We will answer you with the address and details you need to return your order.

AnswerOnce we receive your return shipment, the condition of the product(s) will be assessed by us. Processing and approving or rejecting your return might take up to several business days. We do our best to complete this process as quickly as possible.

WILLIAMS AMSTERDAM is not responsible for any lost items during the return shipping. We therefore advise you to use registered mail and provide us with the tracking information.

AnswerIf your return has been accepted, the full amount will be refunded to you within 5 to 10 business days. While we strive to complete your refund as quickly as possible, campaigns and holidays may delay this process slightly. Our sincere apologies for this!